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Diane Toft, Key Account Manager at Carlton Forest 3PL has been promoted to Head of Customer Services and Stock Control.

Diane, who joined the business a little under a year ago, will now assume the responsibility of co-ordinating all elements of customer service delivery within the business and managing stock accuracy for those customers.

Diane has over 10 years’ experience in the logistics sector and has held previous roles in account management, business development and as Head of Service Delivery.

Diane Ward, Deputy CEO, Carlton Forest Group commented; “Diane’s experience of our industry is second to none and she has proven in a very short space of time what a great role she has to play at Carlton Forest 3PL.

“This promotion is richly deserved, and we wish Diane continued success as Carlton Forest 3PL continues its acquisition of an ever-increasing number of customers from a wide range of industry sectors.”

Diane will work closely with both the sales and operation teams, at all four of the 3PL sites, to ensure customer requirements are continually met and stock levels managed to deliver maximum efficiencies.

Diane Toft commented; “Carlton Forest 3PL is very different to other places that I have worked in that its customer centric approach is truly integrated into all aspects of its service offering. I’m delighted to accept this new role to ensure we continue to deliver the highest of standards as the business continues to implement its five-year strategic growth plan.”

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