NEW CRM SYSTEM MAXIMISES CUSTOMER EXPERIENCE AT CARLTON FOREST

Carlton Forest Group continues to execute its strategic five-year growth plan and as a result has invested in a market leading Customer Relationship Management (CRM) from Hubspot.

Designed to support core operational activities such as inbound marketing, sales and customer service, the system focuses on all commercial aspects of the business and will deliver, greater holistic control for all members of the team.

Adam Jones, Chief Commercial Officer, Carlton Forest Group commented; “This system will allow us to finely tune the excellent customer service for which we are renowned and increase the level and ease of interaction in our commercial team.

“It gives us company-wide alignment that will enable us to be completely cohesive across all elements of our sales, marketing and commercial teams and maximise the engagement and interaction with our customers to ensure the highest service levels are delivered consistently.”

Hubspot was founded in America in 2005 by graduate friends Brian Halligan and Dharmesh Shah.

Implementation for Carlton Forest Group is supported by Portal Solve – www.portalsolve.co.uk

If you think Hubspot may have what your business is looking for check out their web page - https://www.hubspot.com/our-story